Frequently Asked Questions About Non-Medical In-Home Care

Straightforward answers about how IN-Home Care NWI supports seniors and families across Northwestern Indiana — from services and coverage to what happens after you reach out.

  • What does IN-Home Care NWI do?

    IN-Home Care NWI provides non-medical companion care and caregiving support for seniors across Northwestern Indiana. Caregivers help with everyday needs like meal preparation, dressing, mobility, and companionship — in a client's home or an assisted living community. Unlike a one-off vendor, the same caregiver builds an ongoing relationship with each client and family.

  • What areas does IN-Home Care NWI serve?

    The company serves Northwestern Indiana, including Lake County, Porter County, Tipton, Carmel, Indianapolis and northern suburbs, West Lafayette, and surrounding communities. Caregivers travel directly to the client rather than requiring families to come to an office. Visit the Service Area page for a full list of communities covered.

  • How does pricing work for in-home companion care?

    Costs depend on the type and amount of care a family needs, so IN-Home Care NWI starts every relationship with a free in-home assessment to understand the situation before discussing a plan. Families may also explore Structured Family Care, a Indiana Medicaid waiver program that pays tax-free daily income to a relative who lives with and cares for an aging loved one, alongside private pay, Medicaid, and VA options. There is no one-size-fits-all rate, which is why the assessment comes first.

  • What is companion care, and how does it work day to day?

    Companion care means a caregiver comes into the home (or facility) to help with daily living tasks and provide meaningful conversation and activity. This can include meal preparation, dressing assistance, mobility support, and hobbies engagement, tailored to what the client actually needs that day. It is non-medical support focused on comfort, safety, and connection rather than clinical treatment.

  • How long does a typical care visit or plan last, versus how fast can you respond to a request?

    These are two different questions — a care visit or ongoing plan is scheduled around the client's daily routine and can range from a few hours to full days depending on need, while response time refers to how quickly the office follows up after a family reaches out. IN-Home Care NWI aims to schedule the free in-home assessment promptly after first contact. Exact scheduling details are confirmed during that first conversation.

  • Who is IN-Home Care NWI best suited for?

    This service fits families whose aging loved one needs consistent companionship and practical daily help — like meals, dressing, or getting around safely — but does not need skilled medical or nursing care. It's a good fit whether the client lives at home, in an assisted living facility, or in a hospice setting. Adult children and grandchildren often reach out on behalf of a parent or grandparent who wants to stay independent longer.

  • Does IN-Home Care NWI accept Medicaid, VA benefits, or insurance?

    Yes — the company works with Medicaid through Anthem insurance, United Insurance, Humana Insurance and is contracted with the Department of Veterans Affairs, so eligible veterans and qualifying families may have coverage options. Coverage details vary by plan, so it's best to call 219-256-2233 to confirm what applies to your situation. A free assessment is a good first step regardless of coverage.

  • What makes IN-Home Care NWI different from other caregiving options?

    IN-Home Care NWI is locally owned and comes directly to the client rather than requiring a facility visit, and caregivers are Certified Home Care Trainers focused on daily living support and companionship. The company also works across home or assisted living,  so care can continue even if a loved one's living situation changes. Families get one consistent point of contact rather than a rotating cast of unfamiliar providers.

  • What proof or credentials can I look at before choosing a caregiver?

    IN-Home Care NWI caregivers are Certified Home Care Trainers, and the company is licensed and insured. Client testimonials and Google reviews are available on the Testimonials page for families who want to hear from others who've used the service. A free in-home assessment also gives you a chance to ask questions directly before committing to a plan.

  • How do I get started?

    Call 219-256-2233 or use the contact form on the website to request a free in-home assessment. During that visit, the team learns about your loved one's routine, preferences, and needs, then recommends a caregiver and care plan that fits. There's no obligation to move forward after the assessment — it's simply a chance to see if it's the right fit.

Still Have Questions?

Every family's situation is different. Talk with IN-Home Care NWI about your loved one's needs — no pressure, just a friendly conversation and a free in-home assessment to help you decide what's right.